About us
Thieme is an award-winning international medical and scientific publisher with a rich history of 130+ years. Thieme has demonstrated its commitment to the highest standard of quality in the state-of-art content and presentation of all of its products. Thieme is a multinational company with offices in 4 countries, Stuttgart – Germany, New York – the U.S.A., Noida – India, and Rio – Brazil.Â
We are seeking an enthusiastic and motivated Publishing Coordinator to join our global Science Journal Publishing team. You are utilizing a very ‘hands-on’ approach and drive in a fast-paced and rapidly changing environment leveraging strong interpersonal skills. You are eager to work with colleagues and researchers on our submission, peer-review, and open-access processes and contribute to a framework of continuous improvement.
You have a data-driven and customer-centric mindset and consider yourself a problem solver and facilitator? Then no need to read further – please contact us, apply, and join the scientific publishing activities in our Stuttgart and New Delhi-based Peer Review and Standards team. The team is responsible for the set-up and after-go-live maintenance of submission and peer-review processes for our scientific journals. This includes a wide range of manuscript-level query support tasks for internal and external stakeholders.
This is a great opportunity for a dedicated individual to be part of a strategically relevant team and contribute to the development of best-in-class and scalable workflows in a rapidly evolving publishing landscape.Â
Roles & Responsibilities
Query support: Act as the first point of contact for internal stakeholders as well as authors, editors, and reviewers for journal and manuscript matters across pre-submission to editorial acceptance incl. open access. Use your own initiative for problem-solving by taking ownership of tasks and proactively managing through to resolution. Identify and escalate problems affecting services to your manager as appropriate.
Documentation and Communication: Create, maintain, and adjust guidelines, policies, and documentation for internal and external use of set-up and after-go-live maintenance matters. Gather and use customer feedback to improve documentation. Work closely with colleagues to ensure changes and initiatives are well communicated.
Process set-up and change management: Participate and contribute to projects that will make a difference to the publishing service. Support the implementation of a consistent workflow approach for journals across the business. Work closely with global stakeholders and support as necessary to implement and adapt new policies, and processes.Â
Customer-centric mindset and continuous improvement: Gather and use customer feedback to identify and highlight problems promptly and propose improvements. Support improvement of processes and workflows.
Raise and contribute ideas for continuous improvement benefitting your daily tasks as well as the wider business.
Quality monitoring: Monitor the peer-review process to ensure the delivery of high-quality service. Create journal-specific reports assessing the quality, and performance on product level and prepare a presentation of key results for internal and external use.
Global stakeholders – Close, coordinated collaboration with Science Journal Publishing teams located in Stuttgart, London, New York, Rio de Janeiro and São Paulo, New Delhi, and Beijing as well as with colleagues in Production, Marketing, Institutional Sales etc.
